Terms of Service

Make Bra Terms of Service are valid from 1.1.2018

The products of this online store are sold by Annele Salonen Tmi, business ID 0995369-2. We sell our products worlwide. Customers under the age of 18 will need a guardian’s consent for purchasing from our store.
The prices include VAT. Prices for our products and shipping fees are subject to change without notice.

Ordering

The products are mainly ordered from our online store at www.makebra.com.
All the orders are confirmed by email, which includes the price of your order, shipping costs and the list of products you have ordered. Receiving the order confirmation requires announcing your email address when placing the order.
When ordering, the customer agrees to the terms of delivery valid at the time.

Payment

The products and their shipping costs are paid when ordering. The following payment types are available: Advance Payment and card payments via PayPal.

Advanced Payment – SEPA Bank Transfer in the EU

SEPA bank transfer is made up for the countries within the EU and a few other countries which also support Euro bank transfers.
The payment is paid directly into our bank account (Company name: Annele Salonen Tmi). Your order will be shipped and/or PDF patterns will be sent into your email within 24 hours (Mon-Fri) after the funds have arrived in our account.

Paypal

PayPal works as the payment transmission service provider for us. This means that the bank or credit card information is transmitted directly to PayPal and are not disclosed to us at any time.

Delivery

The order will be sent from us by 2 days from the time of the order or when the payment appears on our account (Advance Payment). Downloadable products will be sent to your email (Monday-Friday) within 24 hours of the order, or when the payment appears on our account (Advance Payment).

If you do not pick up the shipment within the time specified by your local post and the package will be returned to us, we will send it back to you again, but charge the shipping cost from you.

Orders outside the EU

The products are also delivered outside the EU. In this case, the customer is responsible for any value added tax and customs duties in the destination country.

Delivery and Shipping Costs

The price of the delivery includes shipping and packing costs. You can see the delivery costs after selecting payment and delivery method of the shopping cart. We deliver orders as a package or a letter. Both can be tracked with the delivery ID.

The Exchange and Return Policies

The customer has a 14 days right to return or exchange under the Finnish Consumer Protection Act. Return Policy applies only to unused and marketable products in the original package.
Once the return is accepted, the money will be returned to you.

Return Address:
Annele Salonen Tmi
Risuharjunkatu 27
33300 Tampere
FINLAND

We do not accept returns after 14 days from delivery.

Digital products cannot be restored or exchanged.

Defective Products and Problems with Shipping

If the product is damaged or the customer has received the wrong product, the customer must immediately report the error to us.
Notification of wrong delivery or a defective product must be made within 14 days of the reception of the product. If the package is damaged during delivery, the customer must do an immediate claim to the post office.

Other

We reserve the right to modify the terms of delivery. The customer must read and agree to the then-current terms of delivery before ordering.
We do not warrant or represent that the use of our service will be uninterrupted or error-free.